Asking questions isn’t always easy. Many people worry that their questions might be too simple, or that they should already know the answers — but in my experience, it’s often the simplest questions that matter most. They’re the ones that lead to understanding, reassurance, and the right solutions.
For me, that’s where real customer service begins — creating a space where people feel comfortable asking anything. What I love most about my work is helping people find the answers they need, whatever their question may be.
Since leaving college, my career has focused on customer support, working with large corporations across recruitment and insurance. I joined WPA in 2004, based at Head Office, keeping up to date with healthcare products and regulations while providing training and support to teams and individuals.
In 2016, I joined Coralline Health, taking the time to learn every aspect of the business and get to know our customers personally. In 2022, I proudly took over the company, continuing our mission to provide honest, professional, and compassionate healthcare advice — always putting people first.
Outside of work, I enjoy spending time with my family, walking our dogs, and crosswords!
